 Priscilla from Bolivia with Front Office Management
Reservations, Reception, Night Audit and Check Out are all components in the guest cycle. This course examines each function and details best practice. It promotes sales awareness and quality guest service. HND students have an assignment where they must interview a Front Office Manager and compare theory to it's application in reality in a hotel. (Part of Rooms unit)
Chapter: 1 The Lodging Industry
Chapter: 2 Hotel Organization
Chapter: 3 Front Office Operations
Chapter: 4 Reservations
Chapter: 5 Registration
Chapter: 6 Communications and Guest Services
Chapter: 7 Security and the Lodging Industry
Chapter: 8 Front Office Accounting
Chapter: 9 Check-Out and Account Settlement
Chapter: 10 The Role of Housekeeping in Hospitality Operations
Chapter: 11 The Front Office Audit
Chapter: 12 Planning and Evaluating Operations
Chapter: 13 Revenue Management
Chapter: 14 Managing Human Resources
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