Jay from Korea with Housekeeping Management
"The heart of the house". This vital department employs more staff than any other and is responsible for the cleanliness of the property. Staff management and scheduling, cleaning procedures, purchasing management, and budgeting are just some of the aspects covered in this invaluable course. HND students have an assignment (part of Rooms unit) where they have to plan furnish and budget a bedroom and examine labour requirements.

Chapter: 1  The Role of Housekeeping in Hospitality Operations
Chapter: 2  Planning and Organizing the Housekeeping Department
Chapter: 3  Housekeeping Human Resources Issues
Chapter: 4  Managing Inventories
Chapter: 5  Controlling Expenses
Chapter: 6  Safety and Security
Chapter: 7  Managing an On-Premises Laundry
Chapter: 8  Guestroom Cleaning
Chapter: 9  Public Area and Other Types of Cleaning
Chapter: 10  Ceilings, Walls, Furniture, and Fixtures
Chapter: 11  Beds, Linens, and Uniforms
Chapter: 12  Carpets and Floors