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 Kate from Russia with Supervisory Management This course covers all of the skills you will need to manage people effectively, from recruitment selection and training. through communication motivation and discipline and teamwork. Management is a complex process and the skills and tools covered in this course will give students a head start in the race to senior management positions. HND students have a presentation and assignment where they must examine how to improve the management performance of a failing hotel.
Chapter: 1 The Supervisor and the Management Process
Chapter: 2 Effective Communication
Chapter: 3 Recruitment and Selection Procedures
Chapter: 4 Orientation and Training
Chapter: 5 Managing Productivity and Controlling Labour Costs
Chapter: 6 Evaluating and Coaching
Chapter: 7 Discipline
Chapter: 8 Special Supervisory Concerns
Chapter: 9 Building an Effective Team
Chapter: 10 Motivation Through Leadership
Chapter: 11 Managing Conflict
Chapter: 12 Time Management
Chapter: 13 Managing Change
Chapter: 14 Professional Development and Future Trends
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