London Hotel School

HND Course Contents

London Hotel School has 3 versions of the Higher National Diploma in Hospitality Management

12 month theory and 12 months Paid Work placement (HND Hospitality)

24 months theory and work placement at the same time (Study-Work HND)(see separate link on courses page)

16 month course with no placement (Fast Track HND)

The Higher National Diploma is a popular qualification for people who want to join the hospitality industry and grow their career into a management position. Our course focuses on business and people management and is preferred by hotels, restaurants, catering companies, bars and fast food businesses seeking first line management. Some of our ex students have even started their own businesses after this course.

The HND is an internationally known qualification, a passport to hospitality jobs all over the world. You can study the course as a theory course alone (Fast Track) or with an inclusive paid work placement which can give you the start to your career in the hospitality business in a UK hotel.

LHS HND courses are very interactive and our location in central London allows us to visit many hotels and have guest lecturers from industry meet with our students. Our courses are designed to develop your interpersonal skills and are assessed by assignments which you produce online. LHS is a wireless internet college.

The course is arranged into Quarters and students can start at the beginning of any quarter but not during the quarter. Quarters 1 and 2 are the lower level subjects and studying these can lead to a Higher National Certificate qualification (awarded by Edexcel)

At the end of Q1 &2 students can choose to complete a paid work placement (up to 12 months for non EU students) or go straight to Quarters 3 &4. If they choose to complete the HND in theory only their course will last 16 months or with a work placement 24 months.

Hospitality Today begins by introducing the hospitality industry and looks at how the world’s biggest industry is still growing and developing. It considers hotels restaurants and other service industries and how brand names are continually increasing. It then considers how the accommodation and food industries work with the travel and tourism industries to service  travellers and how tourism trends and developments impact on hospitality.

Service Excellence looks at the interaction between the hospitality worker and the guest and how to maximise the benefit for the organisation by creating satisfied guests. It considers the best way to manage hospitality staff to maximise positive guest experiences and how to measure and improve on customer satisfaction.

Quarter 2

Hotel Asset Management considers the main revenues for a lodging business (rooms) and looks at how to manage an effective and profitable rooms business. It considers housekeeping, interior decor, reservations and reception and how to package the product.

Finance takes this one step further looking at yield management for your rooms, how to work out operation rations, and also how to understand and produce the financial reports

This course also looks at controlling expenses such as labour and food costs and budgeting for success.

Food & Beverage and Events Management This course examines the principals and practices necessary to run a restaurant for purchasing food to production and food service. It looks at menu design and pricing and staff management and training before moving to Event management and considering the different ways of delivering food and beverage to large numbers of people and how to manage and sell event services.

Sales & Marketing Attracting customers to your business is essential and this course considers the different methods from advertising through to personal sales and  to public relations. Merchandising products to current customers and the common methods of maximising sales will also be covered. By examining the different sales techniques in hotels students will gain a solid foundation on how to promote their businesses.

Managing People The most important asset of any organisation is its people and this course looks at how to find employ, train and motivate people to perform well for the organisation and also at processes such as discipline and termination. The second part of the course looks at management development and how the large chain businesses source and develop their management.

Quarter 4

Career Development This course looks at how to manage and develop your own career, how to set goals and grow your own skills towards moving up the career ladder to a senior management position. It examines the work marketplace and how to ensure you have the most desirable experience and qualifications to enhance your employability.

Managerial skills This course takes a case study of a hotel business and looks at all of the operational and financial information about the organisation and how it could be improved.

The second part of this course is the completion and presentation of your research assignment which is based on a topic of your choice within the hospitality industry and has been completed independently during quarters 3 and 4 of your course.