London Hotel School

Study-Work HND

Combine your studies with a full-time work placement to gain a qualification!

 

The LHS Study-Work Higher National Diploma is a new 18 month programme where you will complete 16 study units to gain your qualification and at the same time work on a paid work placement in a hotel. Students will study on Monday to Friday from 8.30 am till 12.45 and also have the opportunity as a UK National Qualifications Framework level 5 student to work on a paid hotel work placement in the afternoons and evenings, over the whole length of the course (Non EU students see below the schedule).

London Hotel School courses are designed in a way to give students up to date knowledge on the theories and developments in hospitality and the college’s location in Central London allows you the opportunity to see these changes in real life in a city with over 1000 hotel operations and over 30 million + overseas guests arriving every year.

Students who join this programme will have the opportunity to learn hospitality theory and at the same time work for a hotel over an extended period and use it as a source of information for their coursework.
When you join quarter 1 you have a period of 3 months to learn basic hospitality theory and with the assistance of LHS, find a placement.

Placements must be in a London based hospitality operation in a hotel or restaurant which has contractually agreed to give the student support and training during the period of their placement and to give the student assistance with preparing their independent research assignment.

 

London Hotel School Online is our content delivery method and students are expected to have an internet enabled computer to study this course Classes are all taught by lecturers who have hospitality management experience. Our aim is to create a generation of internet and business aware professionals who have the social and intellectual ability to grow their career quickly though the different levels of management to a top position in hospitality or to be able to run their own business successfully.

Your people skills will also be developed to give you the self confidence to work in a multicultural international environment. You will be expected to make presentations and interview hotel guests and managers and over the two years develop a sophisticated understanding of how to apply your interpersonal skills to manage employees and deal successfully with hotel guests.

Students will be allocated a course tutor who will work with them throughout the course and act as liaison between the college and the employing hotel to ensure they have are able to learn and develop and prepare a good independent research assignment.

The HND course tracks the learning process the student will go through, from placement search to operational practice and then management skills followed by business awareness each part building on the student’s experience and knowledge to deliver an integrated understanding of hospitality management.

In today’s job market it is important to have good experience and qualifications to succeed in creating a successful future and this course can lead directly to a full-time job offer from the placement hotel.

To join this course you must have the following qualifications:

• High School Diploma/100 UCAS tariff points normally in a minimum of two subject areas/ BTEC National Certificate/ Access to HE Diploma/ 1 A Level or 2 AS Level
• Interest or experience in working in the hospitality industry
• Successful completion of the LHS Assessment tests in English and Numeracy
• IELTS Band 5 + Across all sections for non EU students

Start Dates: 16th. April 2012,  10th September 2012,  14th. January 2013

Class Times : 8.30-12.45 Monday to Friday

Courses in Red Introduction Modules; in Black Core courses; in Blue Consolidation courses

 

Placements for EU students

As an EU national you are entitled to work as many hours as you want during the course at a hospitality establishment in contractual agreement to provide a work placement.

Placements for Non EU students

Non EU students may work a maximum of 20 hours per week for the whole duration of the course at a hospitality establishment in contractual agreement to provide a work placement.  (50% of their course duration)

After April:

Non EU students may work 33% of their course duration for 20 hours a week at a hospitality establishment in contractual agreement to provide a work placement, equal to the courses highlighted in yellow.

OR

Non EU students can complete their placement at the end of the course for I year for visa holders before April 2012 (50% of the course duration) or 8 months after (33% of their course duration).

 

* LHS fees are for tuition only. Your living costs (accommodation transportation entertainment and food) are in addition.
You should have at least £5400.00 for the first year living expenses if you are a non EU national.

Introduction Modules

The Contemporary Hospitality Industry begins by introducing the hospitality industry and looks at how the world’s biggest industry is still growing and developing. It considers hotels restaurants and other service industries and how brand names are continually increasing. Customer Service examines how the business can deliver consistent good quality service to its guests through staff training and development and how to monitor the standards of service and control the costs. Employability Skills looks at solving problems in the workplace and planning for your own skills development in the workplace and setting of your career goals to be achieved in the work placement.

Research Project Preparation is how to select a topic for your independent research and how to prepare your methodology and conduct primary and secondary research and formulate a proposal for the assignment. You will present your research findings at the end of your course to the hotel’s management and LHS tutors.

Core Courses

Food & Beverage This course examines the principals and practices necessary to run a restaurant for purchasing food to production and food service. It looks at menu design and pricing and staff management and training and examines how to promote your restaurant. Conference and Banqueting Management considers how to attract and manage meetings weddings and parties to a hotel. It examines the wide range of venues and different customer requirements for catering and how to cost events and the operational challenges of managing a big event. Rooms Division Operations considers the main revenue for a lodging business and looks at how to manage an effective and profitable rooms business. It considers housekeeping, interior decor, reservations and reception and how to package the product. Human Resource Management The most important asset of any organisation is its people and this course looks at how to find employ, train and motivate people to perform well for the organisation and also at processes such as discipline and termination. The Developing Manager looks at how to manage your personal development and the skills and characteristics you will need to become a successful manager. It considers the advantages and disadvantages of working for chain and independent hotels. Finance Looks at how to understand financial reports and studies yield management for your rooms, how to work out operation rations,  and at controlling expenses such as labour and food costs and budgeting for success. Quality Management Service looks at the interaction between the hospitality worker and the guest and how to maximise the benefit for the organisation by creating satisfied guests. It considers the best way to manage hospitality staff to maximise positive guest experiences and how to measure and improve on customer satisfaction. Sales & Merchandising Attracting customers to your business is essential and this course considers the different methods from advertising through to personal sales and  to public relations. Merchandising displays products to current customers and the common methods of maximising sales will also be covered.

Consolidation Courses

Marketing examines the ways the business can communicate with potential customers and how marketing can be used to strategically develop your product to better meet the needs of your customers. Hospitality Operations Management Examines the development of new hospitality products and packages and their pricing, it considers the needs and demands of the customer and how to analyse the operational performance of a business. Small Business Management is a case study of a hospitality operation identifying its strengths and weaknesses and analysing how to improve the businesses performance and create a new business plan and consider the implications of the changes.

Research Project completion/presentation Your final course is when complete your independent work based research assignment (7000 Words) and present your findings to the exam board and submit the assignment for marking.